My Role
Lead in user research, prototyping, UI design
Updated design system
Built the product from zero
Result
Increase of product adoption and customer retention rate.
Established reusable UI patterns, improved usability and implementation efficiency.
Rockset introduced Multiple Virtual Instances (MVI), its most significant architectural update in three years. This required a redesign of the console experience to support provisioning, configuration, and system observability across compute instances.
Users needed a way to manage multiple compute environments intuitively, monitor system health, and make real-time adjustments. The old UI was not equipped to handle the new architecture's demands.
As we move forward and more use cases are running on top of Rockset, we are still 100% blind on what is going on. We have no way to figure out why things are not working, what is consuming the CPU, which collections are being used and how, etc. This morning I saw the instance was at 88% usage, ingest was at a pace of 2MiB/s on a machine of 2XL, and I have no way to understand what's causing this. We can't manage a production system this way. — From a Rockset customer
I partnered closely with application and systems engineers, reviewed escalation logs, interviewed sales engineers, and conducted deep dives into user workflows. I focused on three imperatives: discoverability, observability, and real-time interaction.
with common friction points
I also worked closely with the eng team to build deeper understanding of the backend system.
